How artificial intelligence is influencing the world of employee benefits-
Employee Benefits, September 4, 2018
While the use of artificial intelligence (AI) in the workplace is in its infancy, it shows great promise for the world of employee benefits. In particular, AI is able to provide targeted advice related to health benefits or well-being quickly- in a matter of minutes or an hour- where it would take a person a much longer time. AI also assists in providing personalized content to emoployees. “Using AI to deliver relevant content and perks will not only boost employee engagement with the benefits themselves, but also with the organisation as a whole. This can increase benefit take-up and also lead to improvements in areas such as retention and productivity.” However, AI is not without challenges. This article summarizes the opportunities and challenges for employers as artificial intelligence advances and its use becomes more commonplace.